I used to be Premium, but when i login my account says Free!? October 19, 2021 14:10 Updated You probably have more than one account and used an email for an older account. Try a different email, or try to retrieve your email using this page. Related articles Where can i find my Order / Transaction ID? I can't remember the email i used when i signed up. I would like to cancel my Subscription. Can't Remember / Lost password My trainer says "INVALID TRAINER USER" , "BANNED" or that internet is required.